Important questions to ask when lodging a claim with at-fault party's insurer
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- Will my vehicle be repaired using the manufacturer’s specified method of repair or will the car be repaired on an average cost basis?
- Will I have to pay an upfront excess?
- In terms of quality assurance, does the repairer selected for my vehicle’s repairs have a 4-star rating or higher on Google or Product Review?
- Will I receive a like for like replacement vehicle (similar to my own) for the total length of the repair, not just for 7 or 14 days?
- Can my family member who is on L or P Plates drive the loan car and if so, will there be no additional cost or higher excess?
- Will I need to pay an upfront bond to your hire car provider or an excess if the loan car is damaged?
- Are there any charges for additional drivers?
Collision Response Centre works to protect your rights as a not at fault driver in an accident.
We ensure you have a like-for-like replacement vehicle for the entire duration of repairs, whether that’s 4 days or 4 weeks and in the event of an accident, you won’t have to pay excess on the replacement vehicle. We’ll also ensure your vehicle is repaired to its original state, regardless of the cost involved, as is your legal right.
If you have any questions, give us a call.